Yes, a credit card is required at the time of booking. The credit card guaranteeing the reservation will be charged at the time of booking. Payment for your entire stay and incidentals is required at check-in. Any credit card being used must be presented by the cardholder to be accepted. If you do not arrive on the first day of your reservation and you do not alert the hotel, your reservation will be released and 100% of accommodation charged.
For high demand periods and special events, different payment policies that require pre-payment may apply.
On arrival at the hotel, a credit card pre-authorisation is required from all guests. The credit card pre-authorisation total is $100.00 per room and $200.00 per two-bedroom apartment. While no money will be transferred from your credit card to the hotel’s account until check-out, your bank or credit union may hold these funds under guarantee to the hotel, which may affect your access to the reserved funds.
The payment policy will be confirmed at the time of reservation. If the payment policy is not adhered to, the reservation may be cancelled. We accept Visa, MasterCard, American Express and Diners. All amounts are charged in $AUD (Australian dollars).
Cash payments will not be accepted.